Most growing businesses run technology by committee. The office manager knows the printer, a director owns the Microsoft admin login, a former employee still owns the domain, and a web agency holds the DNS. Foundry Support replaces the committee with a technology team: one group of engineers accountable for the whole estate, and a platform that keeps it documented, monitored and improving.
What we operate
| Area | What it means for your business |
|---|---|
| Users and identity | Accounts created, changed and removed on time. MFA enforced. Admin rights controlled. Leavers lose access the same day. |
| Devices | Every laptop and desktop enrolled, encrypted, protected, patched and monitored. New devices arrive pre-configured; old ones are wiped and retired properly. |
| Microsoft 365 / Google Workspace | Your tenant administered day to day: users, licences, mailboxes, sharing settings, security configuration and the changes nobody else wants to touch. |
| Applications | Business applications supported in the environment they run in, with their vendors managed on your behalf when a fault is theirs. |
| Suppliers | Your ISP, telephony, software vendors, registrar and hosting managed for you. You stop being the go-between. |
| Monitoring and maintenance | Devices, servers, backups, certificates and services watched by automated monitoring that runs continuously. A failure opens a ticket straight away, and an engineer works it within support hours. |
| Documentation | Accounts, devices, licences, vendors, network and runbooks recorded in one place: visible to you, and yours if you leave. |
Why it's the entry point to the platform
Operating the estate is how Foundry learns it. Once identity, devices and the productivity tenant are run to a documented baseline, security controls have somewhere to live (Foundry Secure), cloud and web infrastructure can be consolidated (Foundry Cloud, Foundry Web), and the recurring problems that deserve software or automation become visible (Foundry Engineering, Foundry Automation).
What your people experience
- One channel. Raise a ticket on the Foundry support desk or by email, and follow it through to the fix. An engineer who already knows your setup picks it up.
- Day-one readiness. Give us a start date and the account, device and access are ready before the new starter logs in.
- Fewer problems to report. Monitoring and maintenance exist so the support channel is quieter, not busier.
What management gets
- A predictable monthly cost, priced on users and devices, with project work quoted separately and agreed first.
- A monthly report in plain English: what happened, device health, security posture and what we recommend next.
- Asset and licence visibility: what you own, what you pay for and what you actually use.
- A roadmap. Regular reviews of risk, cost and what should change over the next year, with a named person accountable for it.
Where unlimited support stops
Included: Microsoft 365 and Google Workspace, workstations, laptops, and the phones and tablets we manage, supported business applications, office networking, printers, user accounts and access, communications we manage, the applications and automations we've built for you, and the security tooling we deploy.
Scoped and quoted separately: hardware purchases and replacement, major migrations, new infrastructure, software development, unsupported legacy systems, and third-party systems outside the agreed scope. We tell you before the work starts, never after.