Your staff shouldn't have to troubleshoot laptops, manage Microsoft 365, chase IT suppliers, investigate failed backups, remove leavers, renew certificates, patch servers or work out which of five vendors is at fault. Foundry Support is one team that takes responsibility for the whole environment — so nobody in your business has to be the accidental IT department.
The problem
Most growing businesses run technology by committee. The office manager knows the printer. A director owns the Microsoft admin login. A former employee still owns the domain. A web agency holds the DNS. When something breaks, four suppliers are on the phone and every one of them is sure it's someone else's problem.
That's not an IT strategy. It's a list of strangers.
The Foundry solution
One team responsible for the environment. We administer your systems, manage your suppliers, monitor everything we run, and answer when your people need help — and when something breaks, it's ours to fix, whoever's logo is on it.
What we manage
| Item | What it actually means for you |
|---|---|
| Endpoints | Every laptop and desktop enrolled, encrypted, protected, patched and monitored. New devices arrive pre-configured; old ones are wiped and retired properly. |
| Microsoft 365 / Google Workspace | Your tenant administered day to day: users, licences, mailboxes, sharing settings, security configuration and the changes nobody else wants to touch. |
| Identity and access | Accounts created, changed and removed on time. MFA enforced. Admin rights controlled. Leavers lose access the same day — a control most businesses skip. |
| Patching and maintenance | Operating systems and applications updated on a tested schedule, outside working hours, with exceptions reported rather than ignored. |
| Monitoring | Devices, servers, backups, certificates and services watched continuously. Most problems become tickets before anyone notices them. |
| Suppliers | Your ISP, telephony, software vendors, registrar and hosting managed on your behalf. You stop being the go-between. |
| Documentation | Accounts, devices, licences, vendors, network and runbooks recorded in one place — visible to you, and yours if you leave. |
What your employees experience
- One support channel. Email, chat or portal — not "who do we call for this?"
- A human who knows the setup. No call-centre script, no "have you tried turning it off and on" theatre.
- Day-one readiness. Give us a start date and the account, device and access are ready before the new starter logs in.
- Fewer problems to report. Monitoring and maintenance are there so the helpdesk is quieter, not busier.
What management gets
- A predictable monthly cost, priced on users and devices, with project work quoted separately and agreed first.
- A monthly report in plain English: tickets, response performance, device health, security posture and what we recommend next.
- Asset and licence visibility — what you own, what you pay for and what you actually use.
- A roadmap. Regular reviews of risk, cost and what should change over the next year, and a named person accountable for it.
Where unlimited support stops
Included in unlimited support: Microsoft 365 and Google Workspace, workstations and laptops, supported business applications, office networking, printers, user accounts and access, VoIP and the security tooling we deploy.
Scoped and quoted separately: hardware purchases and replacement, major migrations, new infrastructure projects, application development, unsupported legacy systems, and third-party systems outside the agreed scope. We tell you before the work starts, never after.